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Define the work.
See a clear handoff.

Templates you can use with an employee, a BPO or an AI bot. Each resource includes a fictional worked example, the decisions a worker can make and the exceptions worth bringing to your team.

Start with a useful sample.

Read the complete examples here, then download a plain-text template to adapt to your systems and acceptance criteria.

Your next step

Turn the assignment into a role.

Capture responsibilities, handoffs and quality measures in a free role brief, or explore the computer-based roles Botsource can help staff.